Welcome
Culture · Resilience · Change
„Successful Global Leadership and strong Team Performance result, when trust builds connections, security fosters confidence, and resilience guides change.“
Global Success starts with Intercultural Competence
Authentic collaboration emerges where trust grows, cultural diversity is practiced, and people feel safe - regardless of origin or location.
As the 2025 Gallup study State of the Global Workplace clearly shows, only 21% of over 128,000 respondents worldwide fully trust their leadership - highlighting just how vital trust-based leadership is for engagement and loyalty.
In virtual and hybrid teams, empathetic and culturally sensitive communication is a key factor. It connects across time zones, cultures, and screens - allowing trust to take root.
Psychological safety is also recognized globally as a cornerstone for trustful collaboration and strong team performance - yet it is not a universal concept. Depending on cultural background, it is experienced, expressed, and interpreted in different ways.
As a Certified Trainer and Coach for Intercultural Competence, I support international leaders in leveraging cultural differences as a strategic advantage and creating spaces where trustful communication and psychological safety form the foundation for motivation, creativity, and team spirit.
Resilience - Strengthening People, Driving Change
VUCA, BANI, Hyperchange - terms are multiplying to describe the disruptive shifts, ranging from global crises to technological transformation through AI. Feeling overwhelmed is not a weakness, but a deeply human response to uncertainty.
Leaders, in particular, are under immense pressure: According to the Global Leadership Forecast 2025, over 70% worldwide report increased stress. Nearly half are even considering stepping down to protect their own well-being.
Inner strength in leadership forms the foundation of lived resilience within teams and organizations. The World Economic Forum identifies resilience as a critical future skill - not as invulnerability, but as adaptability. It enables us to manage uncertainty, process setbacks, and remain capable of action and solutions.
Success in transformation is especially strong when people are placed at the center. The major international study Transformation Leadership (2024) by the Saïd Business School at the University of Oxford and Ernst & Young shows that with this people-focused approach, the success rate of change initiatives rises from 28% to 78%. Crucially, emotional support for all employees plays a decisive role.
As a Certified Systemic Coach, Change Manager, and Resilience Coach, I support leaders and teams in navigating uncertainty, complexity, and change with confidence – ensuring that motivation, performance, and mental well-being are sustained over the long term.
ImpACT:
From Impulse to Action
Personal development is the key to effective leadership, successful global collaboration, and lived resilience. True change begins with self-awareness - and unfolds from the inside out.
My digital ImpACT formats for personal development offer the initial impulse - like a drop of water - that sets something in motion. Because every change radiates outward, making an impact and creating ripples - within the self, the team, and the organization.
ImpACT Talk
This is the espresso among my formats - short, strong, and activating. One hour, one topic delivered as a high-reach online impulse, perfectly suited for integration into the workday. With strong interaction through polls, quizzes, and collaborative brainstorming - available in either German or English.
Topics include:
Globally United: The success secrets of high-performance teams
Psychological Safety in Global Teams: How everyone can contribute
Intercultural Communication: Key success factors for effective virtual collaboration
Resilience Boost: Practical tips for more energy in global business
Navigating Change Together: Resilience through diversity
Global Leadership: Resilience as a leadership strength in challenging times
Inclusive Leadership: How to foster genuine belonging in global virtual teams
I also offer tailor-made keynotes to suit your organization’s unique context!
ImpACT Training
Online Training That Works Across Borders
In today’s globally connected work environment, leaders and teams need flexible learning formats that transcend boundaries. That’s why I offer my trainings online. ImpACT Training is practical, interactive, and designed to create real results.
Spaced Learning Instead of Block Seminars
Rather than packing content into one-day sessions, I use a Spaced Learning approach. Learning research shows that shorter sessions spread over multiple dates measurably improve retention and help participants anchor new knowledge in the long term.
Learning as a Journey – Not a One-Off Event
ImpACT Trainings are part of a Learning Journey: Each session builds on the last, fostering reflection and practical application in everyday work. Between and after training phases, structured self-reflection - supported by materials and peer exchange - ensures long-lasting impact. That’s how real transformation happens: where learning meets leadership, teamwork, and global collaboration.
Tailor-Made Trainings That Truly Fit
Every training is developed in dialogue with clients and participants - precisely tailored to their specific challenges.
All trainings are available in German or English.
ImpACT Methods - A Mix that makes an Impact
My ImpACT Approach means that every method is driven by a clear purpose - for training that resonates and delivers lasting impact. Digital tools like whiteboards, Mentimeter, Mural, or Miro are not just technical add-ons; they enable interaction, diverse perspectives, and active learning. They create spaces for exchange, visualization, and shared insight.
- Inspiring knowledge impulses through well-founded, scientific models
- Practical examples via mini case studies, storytelling, and peer-to-peer learning
- Interactive reflection with live polls, quizzes, and digital opinion snapshots
- Equal-level group interaction, such as Think–Pair–Share, breakouts, and sociometric exercises
- Collaborative work through editable boards and templates
- Impact-oriented documentation: results are instantly visible, savable, and ready to use in daily work
Knowledge through vivid models
Team Reflection
Group Brainstorming
Collaboration with Whiteboards
ImpACT Coaching
Whether in London, Singapore, or Berlin – I’m wherever my clients are. Online coaching can have impact anywhere when genuine connection is built through trusting communication. It’s about human-to-human connection.
ImpACT Coaching stands for clarity, development, and lasting change, empowering my clients to unlock their full potential.
Structured guidance with the GROW Model
I work with the proven GROW model – a clear process that offers support, provides direction, and creates space for real solutions:
G = Goal: What do you want to achieve?
R = Reality: What’s your current situation?
O = Options: What are possible ways forward?
W = Will / Way forward: What are the concrete next steps?
Whether it’s leadership challenges in a global context, building resilience in demanding work environments, or navigating change – my coaching is tailored, hands-on, and designed to strengthen individual agency.
Expatriate Coaching: Supporting successful transitions abroad
Whether in Italy, the UK, or Germany – for over 15 years, I’ve had the privilege of supporting countless leaders, their partners, and families as they step into new roles and settle into their “temporary new home” abroad.
ImpACT Coaching - Methods & Tools
The most important aspect in coaching is the development of a trusting, open dialogue. Therefore, I rely on the person-centered approach of Carl Rogers, as real change only happens when people feel genuinely understood and taken seriously. I support my clients exclusively with scientifically grounded methods to empower them to pursue their goals consciously and effectively. In doing so, I draw from systemic coaching models as well as cognitively-behavioral techniques. Always with the goal of turning deep reflection into concrete action – so that new insights can unfold real impact.
Gaining clarity
Creating emotional access
Deep reflection
Purposeful Tools
ImpACT to go - for active Transfer
A sustainable transfer into practice is a central component of my formats. This is achieved through attractively designed, electronically editable materials such as personal action plans, reflection aids, and tools for expanding options for action. The materials are motivating and specifically designed to effectively anchor change in everyday working life.
Here are some examples on various topics:
Diverse Clients - Tailored Solutions
For more than 15 years, I have developed customized continuing education programs for institutions and companies across various industries—for example, for the German Bundestag, Diasys Diagnostic Systems, Deutsche Telekom, ERGO, Generali, ITERGO, KWS, Lufthansa Technik, Lanxess, MAN Truck & Bus, Mubea, Open Grid Europe, Sanofi-Aventis, Schmitz Cargobull, and ThyssenKrupp Steel Europe.
On behalf of the Federal Ministry for Economic Affairs and Energy, I have also been preparing entrepreneurs and executives from Eastern European countries, Latin America, and various regions in Asia and North Africa for their business expansion in Germany, working with the Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) and CDC for many years.
In addition, I am a lecturer at the WHU Otto Beisheim School of Management and a "Train the Trainer" facilitator as part of the Carl Duisberg Centren (CDC) certification program.
About Me:
Between Cultures
and Careers
Internationality is my guiding thread. As the daughter of a German father and an Italian mother, I grew up shaped by two cultural influences.
After completing my international studies in business administration and languages, I entered corporate communications at an international IT service provider within the ThyssenKrupp Group - where I gained several years of leadership experience in a dynamic, global environment.
Six formative years abroad - in the Netherlands and the United Kingdom - deepened my perspective on intercultural dynamics. During this time, I studied Organizational Psychology and later completed a postgraduate degree in Human Resources Management at the University of London.”
For over 15 years, I’ve been supporting professionals and executives from a wide range of industries in their personal development. My passion lies in helping individuals meet the challenges of a globalized and fast-paced business world with clarity, confidence, and inner strength.
The richness of my experience across different countries and fields has shown me how powerful cultural sensitivity and readiness for change can be. This perspective now flows into my work—as a catalyst for growth in a diverse and complex world.
In my free time, I volunteer with ZONTA that advocates girls and women, locally and globally.
My Expertise for your Success
Benefit from my extensive, high-quality education and many years of practical experience!
Training & Development
Certified Trainer and Coach for Interkulturelle Competence, Carl Duisberg Centren
Certified Systemic Coach und Change Manager, INeKO Institute, University of Cologne
Resilience Coach (QRC-certified), Institut für Bildungscoaching
Certification Masterclass Brain, Mind & Culture, Japan Intercultural Institute
Business Experience
Extensive leadership experience as Head of Communication at ThyssenKrupp Information Services
Several years of experience as Marketing Manager within the ThyssenKrupp Group
Academic Education
Postgraduate Diploma in HR Management, Birkbeck, University of London
Studies in Organisational Psychology, AKAD University
BA (hons) in Economics, Hogeschool Utrecht
European Business Administration, European Business College Düsseldorf
Discover more on LinkedIn - happy to connect!
Let's get in touch!
E-mail: info(at)susanne-philippsen.net