Welcome
Diverse Teams:
A Strength in
Times of Change
Global collaboration has never been so complex as it is today. Worldwide crises and technological change driven by digitalization and artificial intelligence are putting people and organizations under increasing pressure. In this phase of profound transformation, international teams face unique challenges, as differing values, communication styles, and ways of working determine whether collaboration leads to friction or effectiveness.
To successfully navigate global transformation processes, Intercultural Competence, individual and team Resilience, and Leadership that provides orientation in times of uncertainty are essential. Studies by the World Economic Forum and Mercer identify resilience and adaptability as core Future Skills.
In global teams, resilience emerges when diversity is consciously leveraged. Different perspectives, ways of thinking, and experiences strengthen problem-solving capabilities and innovation, enabling teams to manage complexity together. Trust, safety and clear, culturally sensitive communication are critical success factors—especially in virtual and hybrid teams.
As a Certified Trainer and Coach for Intercultural Competence, Resilience, and Change I support international Leaders and Teams, helping them turn diversity into genuine strength and shape a successful future together.
Diverse Clients - Tailored Solutions
For more than 15 years, I have developed customized Key Notes, Trainings and Coachings for institutions and companies across various industries—for example, for the German Bundestag, Diasys Diagnostic Systems, Deutsche Telekom, ERGO, Generali, ITERGO, KWS, Lufthansa Technik, Lanxess, MAN Truck & Bus, Mubea, Open Grid Europe, Sanofi-Aventis, Schmitz Cargobull, ThyssenKrupp Steel Europe and the Global Shared Service Center of TÜV Rheinland.
On behalf of the Federal Ministry for Economic Affairs and Energy, I have also been preparing entrepreneurs and executives from Eastern European countries, Latin America, and various regions in Asia and North Africa for their business expansion in Germany, working with the Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) and CDC for many years.
In addition, I am a lecturer at the WHU Otto Beisheim School of Management and a "Train the Trainer" facilitator as part of the Carl Duisberg Centren (CDC) certification program.
Discover my offerings!
ImpACT:
From Impulse to Action
for Impact
Personal development is the key to effective leadership, successful global collaboration, and lived resilience. True transformation begins with self-awareness – and unfolds from the inside out. My digital ImpACT formats for personal development provide the initial spark that, like a drop of water, sets change in motion. Every ripple of change expands and creates impact – within oneself, within the team, and across the organization.
ImpACT Talk
This is the espresso among my formats - short, strong, and activating. One hour, one topic delivered as a high-reach online impulse, perfectly suited for integration into the workday.
Highly interactive with polls, quizzes, and collaborative brainstorming. Includes a handout with the key takeaways and an editable action plan to support transfer into practice. Available in German or English, as requested.
ImpACT Talks for Employees and Teams
Diversity as a Strength in Times of constant Change
Mental Strength in Times of Change: Navigating uncertain Times with greater Confidence
Change requires Trust: How Psychological Safety Drives Action in Global Teams
Cultural Agility: Key Competencies for Successful International Collaboration
Let’s Talk: Golden Rules for Feedback Conversations in Global Teams
Closeness Despite Distance: Practical Tips for effective virtual Communication
ImpACT Leadership Talks
Resilient Leadership in Times of Transformation: Providing Direction - Shaping the Future
Rethinking Global Leadership: Practical Insights for Leading Virtual and Hybrid Teams
Inclusive Leadership: Trust and Psychological Safety as Success Factor in diverse Teams
ImpACT Training
Online Training That Works Across Borders
In today’s globally connected work environment, leaders and teams need flexible learning formats that transcend boundaries. That’s why I offer my trainings online. ImpACT Training is practical, interactive, and designed to create real results.
Spaced Learning Instead of Block Seminars
Rather than packing content into one-day sessions, I use a Spaced Learning approach. Learning research shows that shorter sessions spread over multiple dates measurably improve retention and help participants anchor new knowledge in the long term.
Learning as a Journey
ImpACT Trainings are part of a Learning Journey: Each session builds on the last, fostering reflection and practical application in everyday work. Between and after training phases, structured self-reflection - supported by materials and peer exchange - ensures long-lasting impact. That’s how real transformation happens: where learning meets leadership, teamwork, and global collaboration.
Tailor-Made Trainings That Truly Fit
Every training is developed in dialogue with clients and participants - precisely tailored to their specific challenges.
All trainings are available in German or English.
ImpACT Methods - A Mix that makes an Impact
My ImpACT Approach means that every method is driven by a clear purpose - for training that resonates and delivers lasting impact. Digital tools like whiteboards, Mentimeter, Mural, or Miro are not just technical add-ons; they enable interaction, diverse perspectives, and active learning. They create spaces for exchange, visualization, and shared insight.
- Inspiring knowledge impulses through well-founded, scientific models
- Practical examples via mini case studies, storytelling, and peer-to-peer learning
- Interactive reflection with live polls, quizzes, and digital opinion snapshots
- Equal-level group interaction, such as Think–Pair–Share, breakouts, and sociometric exercises
- Collaborative work through editable boards and templates
- Impact-oriented documentation: results are instantly visible, savable, and ready to use in daily work
Knowledge through vivid models
Team Reflection
Group Brainstorming
Collaboration with Whiteboards
ImpACT Coaching
Whether in London, Singapore, or Berlin – I work where my clients are. Because Online Coaching can be effective anywhere when genuine connection is created through trust-based communication. Human to human.
ImpACT Coaching stands for clarity, growth, and sustainable change, enabling my clients to unlock their full potential.
Whether it’s leadership challenges in a global context, resilience in dealing with professional pressures, or navigating change processes, my coaching is individualized, practical, and designed to strengthen personal agency.
Expatriate coaching for Italy, the United Kingdom, and Germany: I have supported countless leaders and their partners or families in successfully settling into their new roles and their “temporary home" abroad.
ImpACT Coaching - Methods & Tools
The most important foundation of coaching is the creation of a trusting and open communication. In dialogue, I therefore draw on a person-centered approach based on the principles of Carl Rogers. Genuine change can only take place when people feel truly understood and taken seriously. I support my clients exclusively with scientifically grounded methods, enabling them to pursue their goals consciously and effectively. This includes a structured coaching process based on the GROW model, as well as techniques from systemic coaching and cognitive-behavioral approaches. Always with the aim of turning deep reflection into concrete action—so that new insights lead to real and lasting impac.
Gaining clarity
Creating emotional access
Deep reflection
Purposeful Tools
ImpACT to go - for active Transfer
A sustainable transfer into practice is a central component of my formats. This is achieved through attractively designed, electronically editable materials such as personal action plans, reflection aids, and tools for expanding options for action. The materials are motivating and specifically designed to effectively anchor change in everyday working life.
Here are some examples on various topics:
About Me:
Between Cultures
and Careers
Internationality has always been my guiding thread. As the daughter of a German father and an Italian mother, I grew up with two cultural identities.
After completing my international studies in business administration and languages, I moved into corporate communications at an international IT service provider within the ThyssenKrupp Group – where I gained several years of leadership experience in a dynamic, global environment.
Six years abroad – in the Netherlands and the United Kingdom – broadened my perspective on intercultural dynamics. During this time, I studied Organizational Psychology and completed a postgraduate program in Human Resources Management at the University of London. My interest increasingly shifted toward the psychological foundations of change competence. I later deepened this expertise through my training as a Systemic Coach & Change Manager at the INeKO Institute at the University of Cologne.
For more than 15 years, I have been supporting specialists and leaders from various industries in their personal growth. My experiences in different countries and professional fields have shown me how powerfully cultural sensitivity and a willingness to change work together. That’s why I am dedicated to helping people and organizations around the world respond to change with resilience and actively shape transformation.
In my free time, I volunteer with ZONTA that advocates girls and women, locally and globally.
My Expertise for your Success
Benefit from my extensive, high-quality education and many years of practical experience!
Training & Development
Certified Trainer and Coach for Interkulturelle Competence, Carl Duisberg Centren
Certified Systemic Coach und Change Manager, INeKO Institute, University of Cologne
Resilience Coach (QRC-certified), Institut für Bildungscoaching
Certification Masterclass Brain, Mind & Culture, Japan Intercultural Institute
International Leadership, Università Commerciale Luigi Bocconi
Business Experience
Extensive leadership experience as Head of Communication at ThyssenKrupp Information Services
Several years of experience as Marketing Manager within the ThyssenKrupp Group
Academic Education
Postgraduate Diploma in HR Management, Birkbeck, University of London
Studies in Organisational Psychology, AKAD University
BA (hons) in Economics, Hogeschool Utrecht
European Business Administration, Euro Business College Düsseldorf
Discover more about me on LinkedIn - happy to connect!
GlobAbility
Your Expert Network: 3 Women, 45 Years of Experience, 1 Shared Mission
Together with my dear colleagues Juliane Bier and Annette Sickert Karam, I co-founded GlobAbility.
Our mission is to empower people in a globalized, diverse, and dynamic world of work by creating synergies from our combined expertise and offering our clients a broad and impactful portfolio of services. These include customized, modular training and coaching programs distinguished by depth, quality, and a diversity of perspectives.
Our focus areas:
- International team development
- Global leadership development
- Diversity, equity, inclusion, and belonging
- Resilience and mindfulness
GlobAbility Podcast – Perspectives in Dialogue
Launching in early 2026, our podcast explores successful intercultural collaboration through inspiring best practices, voices, and stories from different cultures, as well as ideas for shaping a diverse and future-ready global workplace.
Visit us on LinkedIn!
Let's get in touch!
E-mail: info(at)susanne-philippsen.net